ZorroCard Round Up (9/24/24)

Hi everyone,

Today's round-up includes a report on PBM Customer Satisfaction. I was surprised to see how much customers dislike for their PBM has risen over the last three years. Hopefully, this will encourage more employers to choose a pass-through PBM. Enjoy the report!

Best,

Jacob Brody (Co-Founder & CEO, ZorroCard)

Pharmaceutical Strategies Group (PBM Customer Satisfaction Report): The Net Promoter Score (NPS) for Pharmacy Benefit Managers has dramatically decreased from 38 in 2021 to 6 in 2024, highlighting a critical vulnerability for the dominant PBMs in the industry. This significant drop suggests that customer dissatisfaction is growing, which could weaken the position of major PBMs unless they address transparency, value concerns, and customer trust. Full Article

BenefitsPRO (Mark Cuban’s Take on PBM Drug Plan Rebates): Mark Cuban argues that employers should stop prioritizing the maximization of Pharmacy Benefit Manager (PBM) drug plan rebates, as this practice often leads to higher drug prices and increased overall costs for both employers and employees. Instead, Cuban advocates for a more transparent and straightforward pricing model that benefits consumers directly. Full Article

Stat News (Particle Health files Antitrust Lawsuit Against Epic Systems): Particle Health’s antitrust lawsuit against Epic Systems accuses Epic of leveraging its dominant control over 80% of electronic health records to stifle competition, including allegedly cutting off 34 clients, affecting over 1 million patients. The suit claims Epic weaponized dispute processes to drain competitors’ resources, impacting thousands of patients, including cancer patients. Full Article